E-Commerce Terms and Conditions for Flowers Redbridge

Terms and Conditions for Online Flower Delivery in Redbridge

These Terms and Conditions govern the sale, payment, processing, delivery, and overall service for all online flower orders placed through Flowers Redbridge. They apply to customers located in Redbridge and the surrounding areas who use our website to order flower delivery services. By accessing, browsing, or otherwise using our platform, you agree to be bound by these terms in accordance with UK law.

1. Definitions

In these Terms and Conditions:

• "We" or "Us" or "Our" refers to Flowers Redbridge, the online flower delivery service provider.
• "You" or "Customer" means the individual using our website to place an order for flower delivery in Redbridge or the surrounding areas.
• "Website" means our online platform where customers can place and pay for orders.
• "Product" or "Flowers" refers to all bouquets, arrangements, gifts, and any other floral items offered for sale by Flowers Redbridge.

2. Order Process

We aim to make the online flower ordering process as straightforward as possible for our customers across Redbridge and neighbouring regions:

1. Selection: Browse our online catalogue to select your desired bouquet, arrangement, or floral gift.
2. Personalisation: Where available, you may personalise items with a message or special requests, subject to our approval and capacity.
3. Delivery Details: Enter the recipient’s name, address (within Redbridge or nearby areas), contact details, and the preferred delivery date. We rely on the accuracy of the information you provide.
4. Order Review: Please review your order before checkout to confirm all details are correct.
5. Payment: Follow the payment instructions to complete your purchase. Full payment must be made at the time of ordering.
6. Order Confirmation: After payment, you will receive an order confirmation on-screen and via the contact details you provide. If you do not receive confirmation, please contact us to ensure your order has been processed.

All orders are subject to availability. In the unlikely event that we are unable to fulfil your order, you will be notified as soon as possible, and a suitable replacement or refund will be offered.

3. Payment Terms

Flowers Redbridge accepts various secure payment methods as listed on the website. Full payment is required at the time of placing your order. Orders will not be processed or dispatched for delivery until payment has been received in full.

• All prices are stated in GBP (£) and include VAT where applicable.
• If your payment is declined, we reserve the right not to fulfil your order until a successful payment is made.
• We use trusted third-party payment processors to handle your details securely. Please refer to our Privacy Policy for information on how your data is handled and protected.

Any promotional discounts or offers must be entered at checkout and cannot be applied retrospectively.

4. Delivery Policy

Our online flower delivery service covers Redbridge and surrounding areas. We aim to deliver your flowers on your selected date; however, delivery times are estimates and cannot be guaranteed, particularly during busy periods or due to circumstances outside our control (such as traffic delays or adverse weather conditions).

• Delivery charges, if applicable, will be indicated before you complete your purchase.
• Please ensure all delivery details are correct. Incorrect or incomplete addresses may cause delays or failed deliveries. We cannot accept responsibility for failed deliveries due to inaccurate information provided by the customer.
• If the recipient is unavailable at the delivery address, we will try to leave flowers with a neighbour or in a safe place, and the customer/recipient will be notified where possible. If no suitable option is available, we may contact you to arrange redelivery, which may incur an additional charge.
• Certain delivery requests (such as delivery at a specific time) may not always be possible, though we will accommodate them where feasible.

5. Substitution Policy

While every effort is made to supply flower arrangements as pictured and described on our website, flowers are a natural product and subject to seasonal availability. Occasionally, substitutions of specific flowers or packaging may be necessary to ensure prompt delivery. Any substitutions will be of equal or greater value and maintain the overall style and theme of the arrangement.

6. Cancellations and Amendments

Your satisfaction is important to us. Please read the following carefully regarding amendments or cancellations of online flower delivery orders in Redbridge:

• If you wish to cancel or amend an order, please get in touch with us as soon as possible. Cancellations or amendments cannot be guaranteed once your order has been prepared or dispatched.
• Same-day orders or orders scheduled for imminent delivery may not be eligible for cancellation or amendment.
• For successful cancellations made before preparation or dispatch, a full refund will be issued via your original payment method within 5-7 working days.
• We reserve the right to deduct costs for goods already prepared, perishable items purchased for your order, or for any work already undertaken if cancellation is requested after preparation begins.
• We may cancel your order if we are unable to fulfil it due to stock unavailability, unforeseen circumstances, or issues with your payment, in which case you will receive a full refund.

7. Returns, Refunds, and Complaints

Due to the perishable nature of flowers, returns are generally not accepted unless the product arrives damaged or does not meet the specification as per your order. If you have a complaint about your delivery or the condition of your flowers, please notify us as soon as possible, ideally on the day of delivery.

• You may be required to provide a photograph of the delivered arrangement and a full description of your concerns so we can review your case effectively.
• If an item is deemed unsatisfactory, we may offer a replacement, partial refund, or full refund at our discretion. Our decision on all complaints is final.
• Refunds or replacements do not extend to issues caused by incorrect addresses or non-availability of the recipient at the address provided.

8. Customer Responsibilities

Customers purchasing flowers for delivery in Redbridge and nearby locations are responsible for:

• Providing accurate order and delivery details.
• Selecting appropriate dates for delivery, allowing for weekends and public holidays.
• Ensuring someone will be available at the delivery address to receive the flowers where possible.
• Notifying us promptly of any issues or changes relating to your order.

9. Liability

Flowers Redbridge is committed to providing a professional, timely, and high-quality flower delivery service. However, our liability for any loss or damage you suffer as a result of our negligence or breach of these terms is limited to the amount paid for your order.

• We cannot be held liable for any indirect, incidental, or consequential loss, including loss of business, income, or satisfaction, beyond the value of the goods supplied.
• Nothing in these terms shall exclude or limit liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.
• We are not liable for failed deliveries due to incorrect or incomplete delivery information provided by the customer, or for issues arising from the recipient's unavailability.

We reserve the right to suspend or terminate the sale of any product or service if it becomes impracticable for us to make delivery due to reasons beyond our reasonable control.

10. Use of the Website

Access to our website is granted on a temporary basis. We reserve the right to withdraw, amend, or restrict the availability of our website or any services offered for maintenance, upgrades, or other reasons at any time without notice. Customers are responsible for making arrangements to access our site and for ensuring all persons accessing the website through their internet connection are aware of and comply with these terms.

You must not misuse the website (including by introducing viruses, attempting to gain unauthorised access, or carrying out any malicious action).

11. Personal Data and Privacy

Your personal information is handled in accordance with our Privacy Policy and in compliance with UK data protection legislation. When you place an order, you consent to the processing and storage of your data for the purpose of fulfilling your order and communicating with you about your purchase and delivery.

12. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising from or in connection with them shall be governed and construed according to the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.

By using Flowers Redbridge for your online flower delivery, you agree to these terms, which are designed to protect both your rights and our service standards. We recommend customers review these Terms & Conditions whenever they place an order, as they may be updated periodically.

13. Applicability

These Terms & Conditions specifically apply to all orders for online flower delivery in Redbridge and the surrounding areas, ensuring clear, fair, and consistent arrangements for all our valued customers.

14. Contact and Queries

If you have any questions about these Terms & Conditions, your order, or any aspect of our service, please reach out through the contact details provided on our website. We are committed to providing excellent customer service and will endeavour to resolve any issues promptly.

Thank you for choosing Flowers Redbridge for your online flower delivery needs in Redbridge and the surrounding locations.